Strategic Account Manager & Client Advocate

Palmetto Technology Group (PTG); Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

NetEffect is seeking an Account Manager to proactively manage client relationships across sales, services, projects, and opportunities. You will serve as the primary contact for assigned accounts, work with the Outside Sales team on new hand-offs, and build relationships with key decision-makers to ensure client satisfaction.

You will gather feedback, translate needs into actionable solutions, and lead business reviews to optimize services and product offerings—responding promptly to inquiries

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities.
• Serve as the client’s point person for assigned accounts, collaborating with Outside Sales on hand-offs.
• Develop relationships with key client decision-makers.
• Gather client feedback and relay it to internal teams to improve service quality.
• Ensure client needs are addressed promptly.
• Prepare for client discussions by understanding client business and gaps.
• Conduct business reviews to translate needs into solutions.
• Oversee development of quotes, pricing, and availability with internal teams.
• Respond to client calls and emails, solving problems and escalating when needed.
• Inform management of client retention risk and develop cure plans with the services team.
• Submit internal reports and paperwork accurately and on time.
• Identify referral opportunities and potential case studies for marketing.
• Attend weekly meetings and training as defined by management.

Job description

NetEffect is seeking an Account Manager to proactively manage client relationships across sales, services, projects, and opportunities. You will serve as the primary contact for assigned accounts, work with the Outside Sales team on new hand-offs, and build relationships with key decision-makers to ensure client satisfaction.

You will gather feedback, translate needs into actionable solutions, and lead business reviews to optimize services and product offerings—responding promptly to inquiries