Strategic Account Manager - Client Advocate

Transitions Group; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

NetEffect is seeking an Account Manager in Las Vegas, NV to proactively manage client relationships across sales, services, and projects. You will serve as the primary contact for assigned accounts, coordinate with Outside Sales on hand-offs, and engage with key decision-makers to understand business needs and opportunities.

The role emphasizes timely responses, risk identification, and collaboration with internal teams to deliver solutions that meet client goals.

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities with current and future needs.
• Serve as the client’s point person for assigned accounts, coordinating with Outside Sales for hand-offs and service requests.
• Develop relationships with key client decision-makers.
• Gather client feedback and relay it to internal teams to improve service quality and identify new products or services.
• Ensure client needs are met promptly.
• Prepare for client discussions by understanding the client’s business, decision-makers, and gaps in products or solutions.
• Conduct business reviews to evaluate client needs and translate them into solutions supporting business goals.
• Oversee development of quotes, pricing, and availability with internal teams to provide accurate estimates.
• Respond promptly to client calls and emails, solving problems and escalating where needed.
• Inform management of retention risks and develop cure plans with the services team.
• Submit internal reports and paperwork accurately and on time.
• Identify “raving fans” and pursue referrals and TCP case studies for marketing.
• Attend weekly meetings and training as defined by management.

Job description

NetEffect is seeking an Account Manager in Las Vegas, NV to proactively manage client relationships across sales, services, and projects. You will serve as the primary contact for assigned accounts, coordinate with Outside Sales on hand-offs, and engage with key decision-makers to understand business needs and opportunities.

The role emphasizes timely responses, risk identification, and collaboration with internal teams to deliver solutions that meet client goals.