Remote Strategic Account & Success Manager

Catapult; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Catapult is seeking a relationship-focused Account Manager / Customer Success Manager to manage and grow a portfolio of member and client accounts. This role serves as a primary post-sale relationship owner, focused on building strong client partnerships, increasing engagement, driving retention and renewals, and identifying opportunities for account growth.

The ideal candidate is a trusted advisor who enjoys understanding client needs, solving problems, coordinating internal resources, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience in account management, customer success, client engagement, sales, business development, or a related field.
• Proven ability to build and maintain strong client relationships.
• Strong communication, presentation, and problem-solving skills.
• Ability to manage multiple client relationships and priorities.
• Experience working with CRM systems and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of clients and members.
• Build strong relationships with key stakeholders at multiple levels of client organizations.
• Conduct regular client check-ins, business reviews, and renewal discussions.
• Understand client goals, challenges, and priorities and align Catapult resources accordingly.
• Serve as a trusted advisor and advocate for client success.
• Monitor client utilization, satisfaction, and overall account health.
• Proactively identify potential risks and develop strategies to improve engagement and retention.
• Educate clients on Catapult’s services, resources, and expertise.
• Coordinate with internal teams to resolve issues and deliver a seamless client experience.
• Identify opportunities to expand services and deepen existing client relationships.
• Partner with Sales and subject matter experts on upselling, cross-sell, and expansion opportunities.
• Lead consultative conversations focused on client needs and business objectives.
• Help convert individual projects and engagements into longer-term partnerships.
• Maintain accurate CRM records, account plans, engagement activity, and renewal information.
• Collaborate with Sales, Marketing, and subject matter experts to support client and account strategies.
• Share client feedback and insights to help improve products, services, and overall client experience.
• Participate in account planning, team meetings, and business-development activities.

Skills

Relationship management

Communication skills

Presentation skills

Problem solving

CRM systems

MS Office

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

Catapult is seeking a relationship-focused Account Manager / Customer Success Manager to manage and grow a portfolio of member and client accounts. This role serves as a primary post-sale relationship owner, focused on building strong client partnerships, increasing engagement, driving retention and renewals, and identifying opportunities for account growth.

The ideal candidate is a trusted advisor who enjoys understanding client needs, solving problems, coordinating internal resources, and