Strategic Client Success Manager

Gartner Inc.; Irving (TX); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Medical, Dental & Vision

401k matching

Job summary

Gartner Inc. is seeking a Client Success Associate to manage relationships with existing clients, understand business priorities, onboard new clients, and collaborate with internal teams to maximize value.

You will engage with clients across various functions, driving retention and ROI while advocating Gartner services and capabilities. The role emphasizes customer service, communication, collaboration, prioritization and analytical thinking in a hybrid environment across the United States.

Qualifications

• 3+ years relevant professional and/or internship experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment
• Onboard new clients introducing their purchased Gartner services and capabilities
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

Skills

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree preferred

Job description

Gartner Inc. is seeking a Client Success Associate to manage relationships with existing clients, understand business priorities, onboard new clients, and collaborate with internal teams to maximize value.

You will engage with clients across various functions, driving retention and ROI while advocating Gartner services and capabilities. The role emphasizes customer service, communication, collaboration, prioritization and analytical thinking in a hybrid environment across the United States.