Strategic Client Success Leader | Remote

Ladders; United States; Teletrabalho; USD 110 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Vision coverage

Dental coverage

Equity

Life Insurance

Disability insurance

Employee Assistance Program

ERGs

Team outings and events

Unlimited PTO

401(k) with company matching

Resumo da oferta

Our client in the Finance & Insurance space is seeking a Strategic Client Success Manager to own the post-sale journey for large accounts, acting as the primary contact from kickoff through long-term success. You will guide value-driven conversations, align stakeholders around measurable outcomes, and deepen relationships to support retention and expansion.

Remote role for US-based candidates; collaborate with Growth, Marketing, Product, and Operations to surface insights and drive customer

Qualificações

• 7-10+ years of Customer Success experience at a fast-paced SaaS company managing large accounts.
• Proven ability to influence C-suite stakeholders.
• Experience with CRM software such as Salesforce or HubSpot and HR/payroll systems.
• Strong analytical skills with a data-driven approach.
• Experience in cross-functional collaboration and adaptability in dynamic environments.
• Track record of exceeding retention and customer satisfaction goals.

Responsabilidades

• Lead the customer lifecycle from kickoff to ongoing success as the main point of contact.
• Drive value-based conversations to establish joint success metrics.
• Build strong relationships across operational and leadership groups.
• Collaborate with Growth, Marketing, Product, and Operations teams to enhance customer satisfaction.
• Manage customer escalations to ensure quick resolutions.
• Identify upsell and cross-sell opportunities while minimizing churn.
• Analyze data to derive insights for strategic customer improvements.
• Gather customer feedback to inform product enhancements.

Conhecimentos

Customer success management

Stakeholder influence

Data-driven analysis

Cross-functional collaboration

Ferramentas

Salesforce

HubSpot

HRIS/Payroll systems

Descrição da oferta de emprego

Our client in the Finance & Insurance space is seeking a Strategic Client Success Manager to own the post-sale journey for large accounts, acting as the primary contact from kickoff through long-term success. You will guide value-driven conversations, align stakeholders around measurable outcomes, and deepen relationships to support retention and expansion.

Remote role for US-based candidates; collaborate with Growth, Marketing, Product, and Operations to surface insights and drive customer