Strategic Client Success Lead — Remote-Eligible

Mainstay Technologies; Manchester (NH); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

3 weeks PTO

Sabbatical at 5 & 10 years

Health, Dental, Vision Insurance

Disability Insurance

Group Life Insurance

Paid Family Leave

401(k) with 3% match

Tuition reimbursement & cert bonuses

Paid Volunteer Time Off

Team Profit Sharing

Job summary

Mainstay Technologies in Manchester, NH seeks a Client Services Manager to lead trusted client relationships and bridge our technical teams with business needs. You will guide onboarding, issue resolution, and renewals while expanding service adoption across key accounts.

The role emphasizes strategic planning, proactive communication, and executive-level relationship building, with heavy emphasis on client advocacy and delivery excellence across industries.

Qualifications

• 3–5+ years in client-facing account management or strategic relationship roles.
• Ability to engage with executives and decision-makers in a consultative manner.
• Strong verbal and written communication and interpersonal skills.
• Ability to manage competing priorities and meet deadlines with attention to detail.
• Comfort with IT services concepts and the ability to learn technical environments.
• Experience facilitating meetings and guiding strategic conversations.
• Proven track record of cross-functional collaboration.
• Familiarity with CRM, documentation tools, and productivity platforms.

Responsibilities

• Serve as primary relationship owner for assigned client accounts, ensuring satisfaction and retention.
• Partner with client decision-makers to understand business needs and dynamics.
• Identify opportunities to introduce Mainstay products and services.
• Solicit client feedback and offer strategic guidance proactively.
• Lead client engagement in IT strategic planning and follow-up actions.
• Manage client-facing service delivery incidents and root-cause analysis.
• Advocate for clients internally and align teams to client priorities.
• Educate clients on Mainstay solutions and relevant services.
• Maintain deep knowledge of Mainstay products, standards, and compliance.
• Support internal teams with client insights during escalations.
• Ensure timely delivery of proposals, agreements, and planning docs.
• Build executive relationships around risk tolerance and performance expectations.

Skills

Client relationship management

Engage with decision-makers

Clear communication

Prioritization under deadlines

Tech-savvy in IT services

Facilitate meetings and strategy

Cross-functional collaboration

CRM and productivity tools

Tools

CRM systems

Documentation tools

Productivity platforms

Job description

Mainstay Technologies in Manchester, NH seeks a Client Services Manager to lead trusted client relationships and bridge our technical teams with business needs. You will guide onboarding, issue resolution, and renewals while expanding service adoption across key accounts.

The role emphasizes strategic planning, proactive communication, and executive-level relationship building, with heavy emphasis on client advocacy and delivery excellence across industries.