Strategic Client Success Lead

SiteCare, LLC; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

SiteCare, LLC is seeking a Client Services Specialist to take ownership of client relationships, ensuring they feel supported, informed, and confident in our work. This role emphasizes proactive communication, clear decisions, and reliable documentation, with duties spanning onboarding, ongoing client rhythms, and risk management.

If you thrive in a structured, ownership-driven environment and can coordinate cross‑functional teams, this is for you.

Qualifications

• Experience in client success or related roles.
• Familiarity with WordPress development, Google Analytics, and technical SEO.
• Able to learn client services, systems, and processes quickly.

Responsibilities

• Build strong, trusted relationships with our clients.
• Understand each client’s goals, priorities, expectations, and current sentiment.
• Serve as the bridge between clients and the internal team.
• Lead client meetings and turn conversations into clear decisions, owners, and deadlines.
• Make sure every commitment is properly recorded and followed through.
• Keep ClickUp and client records accurate enough that another team member can confidently step in when needed.
• Proactively communicate progress, delays, risks, and changes—before clients need to ask.
• Identify unhappy, disengaged, or at-risk clients early and coordinate an appropriate response.
• Manage onboarding, ongoing client rhythms, milestones, renewals, and cancellations with care.
• Coordinate smooth handovers and coverage when somebody is out of office.
• Escalate issues with context, possible solutions, and a clear recommendation.
• Help improve the systems and processes we use to deliver a consistently excellent client experience.

Skills

Client relationships

Ownership

Communication

Follow-through

Structured thinking

Independence

Questioning

Documentation

Stakeholder management

Tools

ClickUp

Zendesk

WordPress

Google Analytics

SEO tools

Job description

SiteCare, LLC is seeking a Client Services Specialist to take ownership of client relationships, ensuring they feel supported, informed, and confident in our work. This role emphasizes proactive communication, clear decisions, and reliable documentation, with duties spanning onboarding, ongoing client rhythms, and risk management.

If you thrive in a structured, ownership-driven environment and can coordinate cross‑functional teams, this is for you.