Strategic Client Success Lead — NAM

WGSN; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off – 15 days per year (+1y,

401(k) Retirement Savings Plan with 50

Dental and Vision plans

Health Care with Anthem & Blue Cross

Life Insurance and AD&D

Mental Health support via EAP

Job summary

WGSN is seeking a Client Services Executive to join the North America team, delivering top-tier administrative and operational support. You will work under the Manager of Client Services, North America to boost efficiency, client engagement and retention across the NAM portfolio.

You’ll be part of a high-performing, diverse team across the US, contributing to strategic client success initiatives, educational sessions, and proactive product feedback to improve client value and satisfaction.

Qualifications

• At least 2 years of experience in a Client Success role.
• C-level communication skills.
• Experience with Salesforce and Google Suite.
• Service-focused with strong engagement and retention mindset.
• Strong attention to detail, presentation and organizational skills.
• Excellent interpersonal and collaboration skills.

Responsibilities

• Serve a portfolio of Strategic and Enterprise partnerships for WGSN NAM and manage risk and growth opportunities.
• Exceed client expectations with best-in-class service to drive engagement and retention.
• Collaborate with Strategic Account Managers to anticipate risk and develop mitigation plans.
• Resolve client issues promptly and follow up within 24 hours.
• Stay updated on WGSN products and provide product feedback to internal teams.
• Engage with subscribers to demonstrate value and maximize ROI through education and outreach.

Skills

Client success

C-level communication

Attention to detail

Presentation

Team collaboration

Tools

Salesforce

Google Suite

Job description

WGSN is seeking a Client Services Executive to join the North America team, delivering top-tier administrative and operational support. You will work under the Manager of Client Services, North America to boost efficiency, client engagement and retention across the NAM portfolio.

You’ll be part of a high-performing, diverse team across the US, contributing to strategic client success initiatives, educational sessions, and proactive product feedback to improve client value and satisfaction.