Head of Client Success, North America

WGSN; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

WGSN in New York seeks an experienced Head of Client Success to lead the North American Enterprise & Strategic Client Success team. You will build and coach a high-performing unit that partners with our most strategic clients to maximise value from products and services.

Working with Sales, Product, Consulting and leadership, you will shape the client engagement strategy, drive outcomes, and develop the next generation of Client Success leaders across North America.

Qualifications

• Must have proven leadership of large client-facing teams.
• Experience driving client outcomes in a SaaS or data-driven services environment.
• Ability to translate client needs into strategic growth actions.

Responsibilities

• Lead the North American Enterprise & Strategic Client Success team.
• Partner with Sales, Product, Consulting and senior leadership to set strategy and standards.
• Coach and develop a high-performing team to maximise value delivered to strategic clients.

Skills

People leadership

Strategic client success

Cross-functional collaboration

Coaching

Job description

The role

We’re looking for an experienced Head of Client Success to lead our North American Enterprise & Strategic Client Success team.

Salary range - $90,000 - $100,000.

This role is responsible for building a high-performing team that partners with WGSN's most strategic clients, ensuring they realise maximum value from our products and services. You will combine exceptional people leadership with commercial thinking, coaching your team to deliver outstanding client outcomes while helping shape the future direction of Client Success across North America.

Working closely with Sales, Product, Consulting and senior leadership, you'll champion best practices, strengthen our client engagement strategy and develop the next generation of Client Success talent.

Working at WGSN

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