Strategic Customer Success Manager - NAMER (Remote)

Hubstaff; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Private health insurance

Annual stipends for home office/well‑n

Professional development

Job summary

Hubstaff is seeking a Customer Success Manager (NAMER) to own the end-to-end customer journey for ~150 mid-market and enterprise customers across North and South America, focused on activation, adoption, retention, and expansion. You’ll lead onboarding, value reviews, renewals, and cross-functional collaboration to deliver measurable outcomes.

You’ll report to the Customer Success Team Lead in a remote-first, distributed environment with teammates across the Americas and Europe, using data to

Qualifications

• 4+ years of Customer Success experience in a PLG SaaS company.
• Proven experience managing 100+ accounts.
• Strong ownership mentality and proactive problem-solving.
• Exceptional relationship and communication skills with executive and daily users.
• Comfortable working with data, dashboards, and customer metrics.
• Experience influencing renewal, retention, and expansion outcomes.
• Familiarity with Vitally, HubSpot, Slack, and Stripe.
• Self-motivated and able to work autonomously in a distributed team.

Responsibilities

• Own client activation and onboarding; guide new customers from close to adoption.
• Manage ongoing relationships with value-driven reviews and progress toward goals.
• Drive GRR/NRR in renewals, expansions, and at-risk accounts.
• Build trust-based relationships with key decision-makers and users.
• Deliver insights on health, renewal risk, and expansion to leadership.
• Develop scalable onboarding and lifecycle processes.
• Use product data to identify risk/opportunity and implement success plans.
• Educate customers via webinars, walkthroughs, and resources.
• Collaborate cross-functionally to resolve issues and inform roadmap.
• Continuously iterate playbooks to improve outcomes.

Skills

CS Experience

100+ Accounts

Ownership Mentality

Relationship & Communication

Data & Metrics

Renewal & Expansion

Tools Familiarity

Remote/Distributed Work

Tools

Vitally

HubSpot

Slack

Stripe

Job description

Hubstaff is seeking a Customer Success Manager (NAMER) to own the end-to-end customer journey for ~150 mid-market and enterprise customers across North and South America, focused on activation, adoption, retention, and expansion. You’ll lead onboarding, value reviews, renewals, and cross-functional collaboration to deliver measurable outcomes.

You’ll report to the Customer Success Team Lead in a remote-first, distributed environment with teammates across the Americas and Europe, using data to