Head of Client Success, NA Enterprise

WGSN; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off 15 days + 6 weeks Paren

401(k) Retirement Savings Plan

Dental and Vision plans

Health care with Anthem/Blue Cross

Life Insurance

Mental health resources

Job summary

WGSN is seeking an experienced Head of Client Services to lead our North American Enterprise and Strategic Client Success team. You will build a high-performing group that partners with our most strategic clients to realise maximum value from our products and services.

Salary range is $90,000 - $100,000 per year. As Head of Client Success, you will coach 5–10 Client Success Partners, shape engagement strategy, and drive retention, adoption and commercial growth across North America.

Qualifications

• Significant experience in Client Services, Customer Success, Account Management or a related client-facing leadership role.
• Proven success leading high-performing Client Success teams supporting Enterprise or Strategic customers.
• Experience recruiting, onboarding, coaching and developing high-performing teams.
• Strong commercial acumen with experience driving client retention, growth and long‑term value.
• Exceptional leadership, communication and influencing skills.
• Deep understanding of customer success methodologies, client lifecycle management and strategic account planning.
• Strong product knowledge with the ability to translate complex solutions into client value.
• Experience partnering cross-functionally with Sales, Product and Executive Leadership.
• Strong analytical and problem-solving skills with experience using data to drive business decisions.
• Highly organised with the ability to manage multiple priorities in a fast‑paced environment.
• Passion for continuous improvement, innovation and developing people.

Responsibilities

• Develop and execute the Client Success strategy for Enterprise and Strategic accounts across North America.
• Partner with other leaders to shape regional priorities, operational excellence and long-term objectives.
• Identify opportunities to improve client engagement, retention, adoption and long-term value.
• Champion innovation and continuous improvement across Client Success processes, tools and ways of working.
• Lead a team of 5–10 Client Success Partners supporting Enterprise and Strategic clients.
• Coach and develop talent; conduct regular performance reviews and succession planning.
• Maintain deep product knowledge and translate launches into client value propositions.
• Collaborate with Sales to support renewals, expansion opportunities and growth.
• Drive consistency in client engagement methodologies across the team.

Skills

People leadership

Executive stakeholder engagement

Client Success management

Strategic account planning

Cross-functional collaboration

Commercial acumen

Coaching

Product knowledge

Data-driven decision making

Prioritisation under pressure

People development

Job description

WGSN is seeking an experienced Head of Client Services to lead our North American Enterprise and Strategic Client Success team. You will build a high-performing group that partners with our most strategic clients to realise maximum value from our products and services.

Salary range is $90,000 - $100,000 per year. As Head of Client Success, you will coach 5–10 Client Success Partners, shape engagement strategy, and drive retention, adoption and commercial growth across North America.