Strategic Client Success Executive

WGSN; Chicago (IL); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Savings Plan

Dental and Vision plans

Health Care with Anthem & Blue Cross

Job summary

WGSN in the United States is seeking a Client Services Executive to join the NAM team, providing strategic client support and ensuring retention through proactive service.

The role focuses on managing enterprise partnerships, driving adoption of WGSN products, and collaborating with product and sales to deliver measurable value. You will engage with diverse clients, manage expectations, and uphold service standards.

Qualifications

• At least 2 years of experience in a Client Success role
• C-level communication skills
• Must have experience with Salesforce and Google Suite
• Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
• Strong attention to detail, excellent presentation and organizational skills required
• Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s
• Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
• Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism.
• Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed

Responsibilities

• Serve a portfolio of Strategic and Enterprise partnerships in NAM, managing risk and growth opportunities.
• Exceed client expectations with best-in-class service to drive retention.
• Meet monthly/quarterly KPIs and partner with Strategic Account Managers on risk and growth strategies.
• Resolve client issues promptly and follow up within 24 hours.
• Stay up-to-date on WGSN products and be a leader in product knowledge within the team.
• Collaborate with product and technology to gather client feedback and support product improvements.
• Engage subscribers to demonstrate value through educational sessions and proactive outreach.
• Drive adoption of WGSN tools within the NAM client base.
• Maintain CRM records and propose creative engagement ideas.
• Identify process improvements to enhance client support.
• Coach NAM CS peers to lift skills and contribute to team success; act as a team leader.
• Tight time scales as needed

Tools

Salesforce

Google Suite

Job description

WGSN in the United States is seeking a Client Services Executive to join the NAM team, providing strategic client support and ensuring retention through proactive service.

The role focuses on managing enterprise partnerships, driving adoption of WGSN products, and collaborating with product and sales to deliver measurable value. You will engage with diverse clients, manage expectations, and uphold service standards.