Client Success Leader – NAM (Hybrid)

WGSN; Baltimore (MD); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off 15 days + holidays

401(k) with company match

Dental and Vision plans

Health care coverage

Job summary

WGSN is seeking a Client Services Executive to join our North America team in Baltimore. You will deliver outstanding service to strategic and enterprise clients, drive retention, and contribute to growth initiatives.

You will report to the NAM Client Services Manager and collaborate with product, sales, and analytics teams to ensure client success and maximise value from WGSN’s forecasting tools. The role requires strong communication, problem-solving and a proactive client-focused mindset.

Qualifications

• At least 2 years of experience in a Client Success role.
• C-level communication skills.
• Experience with Salesforce and Google Suite.
• Service-focused with a strong client engagement mindset.
• Strong attention to detail, presentation and organizational skills.
• Ability to collaborate with diverse client base and meet SLAs.
• Understanding of product design cycle; retail or creative industries desirable.

Responsibilities

• Manage a portfolio of Strategic and Enterprise partnerships for NAM, focusing on retention.
• Deliver best-in-class service and implement practices to drive engagement.
• Meet monthly and quarterly KPIs and collaborate with Strategic Account Managers on risk mitigation.
• Resolve client issues promptly and follow up within 24 hours.
• Stay up-to-date on WGSN products; coach team on product knowledge.
• Coordinate with product and tech teams on user testing and feedback.
• Engage subscribers to demonstrate value via educational sessions and proactive outreach.
• Lead with CRM updates and maintain accurate client records.

Skills

Client Success experience

C-level communication

Attention to detail

Presentation skills

Interpersonal skills

Team collaboration

Tools

Salesforce

Google Suite

Job description

WGSN is seeking a Client Services Executive to join our North America team in Baltimore. You will deliver outstanding service to strategic and enterprise clients, drive retention, and contribute to growth initiatives.

You will report to the NAM Client Services Manager and collaborate with product, sales, and analytics teams to ensure client success and maximise value from WGSN’s forecasting tools. The role requires strong communication, problem-solving and a proactive client-focused mindset.