Strategic Client Success Engineer

Onni Group; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

3 weeks PTO

Education allowance $1,000

Referral program

401(k) Match

Housing discount after 1 year

Friends and family hotel rates

Job summary

Onni is seeking a Technical Account Manager to bridge clients and our technical delivery teams across Managed IT, Security and Smart Infrastructure. You will blend account management with deep technical insight to drive uptime, adoption, and renewal.

In this hybrid, client-facing role you will own relationships with enterprise clients, coordinate with NOC/SOC and engineering, translate technical metrics into business value, and ensure solutions meet design standards and SLAs.

Qualifications

• 4+ years in MSP, Systems Engineering, or Technical Account Management.
• Strong working knowledge of Windows Server, Active Directory, Azure/365 administration.
• Excellent communication—translate tech into business impact.
• Proven ability to manage multiple enterprise accounts with precision and empathy.
• Certifications preferred: CompTIA Network+, MS-900, CCNA, or vendor-specific.

Responsibilities

• Act as the primary post-sale contact for technical performance, adoption, and satisfaction; lead QBRs with data-driven insights.
• Oversee health, performance, and compliance of client environments; coordinate with NOC/SOC to resolve escalations.
• Own onboarding operations, renewal expansion, and alignment with service capabilities and security frameworks.
• Collaborate with Sales Engineers and Sales Managers to ensure pre-sale promises align with post-sale delivery; contribute to SOPs and playbooks.

Skills

MSP/TAM experience

Windows Server

Active Directory

Azure/365

Network design

CCTV/ULC IoT

Backup & cybersecurity

Job description

Onni is seeking a Technical Account Manager to bridge clients and our technical delivery teams across Managed IT, Security and Smart Infrastructure. You will blend account management with deep technical insight to drive uptime, adoption, and renewal.

In this hybrid, client-facing role you will own relationships with enterprise clients, coordinate with NOC/SOC and engineering, translate technical metrics into business value, and ensure solutions meet design standards and SLAs.