Strategic Tech Customer Success Manager

Soni

New Jersey

On-site

USD 120,000 - 140,000

Full time

14 days+

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Job summary

Soni is seeking a Customer Success Manager to own strategic customer relationships within a technical services environment. You will be the primary client contact, manage escalations, lead service reviews, and coordinate internal teams to drive retention and long-term growth.

Ideal candidates have 5+ years in Customer Success or related roles in technical/industrial settings, with strong communication and executive presence. Travel to customer sites in the Northeast is required.

Qualifications

5+ years in Customer Success, Account Management, or related roles.
Experience supporting customers in technical/industrial or complex services environments.
Strong customer relationship and account ownership experience.
Experience managing escalations or difficult customer situations.
Excellent communication, presentation, and executive presence.

Responsibilities

Own day-to-day customer relationships and serve as primary contact for assigned accounts.
Lead customer meetings, service reviews, and follow-up actions.
Coordinate internal teams around customer needs and escalations.
Drive issue resolution and maintain clear communication with customers.
Develop account plans, KPIs, and service expectations; support renewals and growth.
Identify opportunities to improve overall customer experience; travel to customer locations as needed.