Strategic Client Success Director - Hybrid

Socket.dev; Chicago (IL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Travel up to 20%

Job summary

Skai is seeking a results-driven Client Success Director to own and grow relationships with top advertisers and agencies in a hybrid role in Chicago. You will guide the customer journey from strategy to value realization, partnering with Client Success Managers to translate strategy into concrete outcomes.

The role emphasizes executive-level collaboration, quarterly business reviews, and multi-account ownership. Strong communication, commercial acumen, and comfort with AI tools are required.

Qualifications

• Strong interpersonal communication skills - in writing and verbally.
• Proven track-record of problem-solving.
• Results oriented with ability to thrive in a fast paced environment with tight deadlines.
• Comfort using AI tools to accelerate research, prep, and documentation.
• Experience owning and growing strategic advertiser or agency relationships.

Responsibilities

• Own the customer journey end-to-end for your book, business strategy, executive relationships, and risk.
• Maintain commercial understanding of every account to drive adoption and growth.
• Lead executive meetings and Quarterly Business Reviews with structure and clear outcomes.
• Own the living success plan with measurable milestones and timelines.
• Drive account planning with Growth Directors on top accounts and introduce Growth into relationships.
• Advise on publisher and vertical best practices to maximize results for advertisers and agencies.
• Ensure in-person visits have a clear purpose and documented next steps.

Skills

Interpersonal communication

Problem-solving

Results oriented

Independent work

Education

Bachelor's degree or MBA preferred

Tools

AI tools

Job description

Skai is seeking a results-driven Client Success Director to own and grow relationships with top advertisers and agencies in a hybrid role in Chicago. You will guide the customer journey from strategy to value realization, partnering with Client Success Managers to translate strategy into concrete outcomes.

The role emphasizes executive-level collaboration, quarterly business reviews, and multi-account ownership. Strong communication, commercial acumen, and comfort with AI tools are required.