Strategic Paid Search Client Success Manager

SKAI Brasil; Chicago (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Skai is seeking a Client Success Manager to oversee client utilization of the Skai platform, with an immediate focus on Paid Search. You will drive retention, train clients, and provide strategic guidance across Google Ads and Microsoft Advertising.

You’ll collaborate with internal teams, apply AI tools for efficiency, and help clients turn platform usage into measurable ROI. This hybrid role requires strong communication and problem-solving skills.

Qualifications

• B.A. or B.S. is required.
• Hands-on paid search marketing campaign implementation and management experience with responsive ad formats, shopping, cross-channel formats (AIMax, PMax) and ad extensions.
• Experience with Retail Media Networks (Amazon, Walmart Connect, Target Roundel, etc) is a plus.
• Paid Search specialty with complementary Retail Media or Paid Social experience is valued.
• 2+ years in client services and/or technical project management with strong organizational skills.
• Willingness to travel occasionally.
• Excel and basic coding (JavaScript/HTML) experience is a plus.
• Strong written and verbal communication skills and ability to present to diverse audiences.

Responsibilities

• Drive client retention and identify growth opportunities within the account.
• Provide initial and ongoing training so clients can effectively use the Skai platform.
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising.
• Understand each client’s business goals and guide them to the right Skai solutions.
• Maintain a proactive, structured communication cadence with clients and internal teams.
• Collaborate with Client Success Directors, product, technical, and support teams with context for swift action.
• Leverage AI to accelerate prep, summarization, and documentation while ensuring quality.
• Proactively solve problems and maintain high client satisfaction.

Skills

Paid search marketing

Client success

Project management

Interpersonal communication

Google Ads

Microsoft Advertising

Retail Media Networks

Data analysis

Excel

JavaScript/HTML basics

Travel flexibility

Education

B.A. or B.S.

Tools

Excel

JavaScript

HTML

Job description

Skai is seeking a Client Success Manager to oversee client utilization of the Skai platform, with an immediate focus on Paid Search. You will drive retention, train clients, and provide strategic guidance across Google Ads and Microsoft Advertising.

You’ll collaborate with internal teams, apply AI tools for efficiency, and help clients turn platform usage into measurable ROI. This hybrid role requires strong communication and problem-solving skills.