Strategic Enterprise Client Success Director

Socket.dev; San Francisco (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Skai, Inc. is seeking a strategic Client Success Director to own the end-to-end journey for a select book of large advertisers and agencies.

You will articulate business strategy, value realization, and risk management, partnering with cross-functional teams to drive retention and growth. The role centers on Retail Media with extension into Paid Search and Paid Social, requiring executive-level communication, strong commercial acumen, and hands-on performance marketing expertise.

Qualifications

• B.A. or B.S.; MBA preferred.
• 5+ years in enterprise client services or account management.
• Hybrid work model — 3 days per week in office.
• Proven record of owning and growing strategic advertiser relationships.
• Strong understanding of performance marketing across ecommerce, search, and social.
• Experience communicating with executive and C-suite levels.
• Willingness to travel up to 20%.
• Amazon, Google, or Meta certifications are a plus.

Responsibilities

• Own the customer journey end-to-end for your book and executive relationships.
• Drive account strategy, value narrative, and risk management.
• Lead Quarterly Business Reviews and map account health.
• Coordinate cross-functional teams to capture market opportunity.
• Use AI to accelerate preparation, planning, and client-facing output.
• Maintain a living success plan with measurable milestones and timelines.
• Represent growth initiatives in joint account planning with Growth Directors.

Skills

Executive relationships

Strategic account mgmt

Digital marketing

CRM hygiene

Client storytelling

AI-assisted prep

Education

B.A./B.S.; MBA preferred

Tools

Skai platform

AI tools

Performance marketing platforms

Job description

Skai, Inc. is seeking a strategic Client Success Director to own the end-to-end journey for a select book of large advertisers and agencies.

You will articulate business strategy, value realization, and risk management, partnering with cross-functional teams to drive retention and growth. The role centers on Retail Media with extension into Paid Search and Paid Social, requiring executive-level communication, strong commercial acumen, and hands-on performance marketing expertise.