Strategic Enterprise Client Success Director

SKAI Brasil; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Skai Brasil is seeking a strategic Client Success Director to own and grow relationships with our largest advertisers and agencies in a hybrid New York setting. You’ll serve as the senior partner to executive stakeholders, owning the customer journey end to end: business strategy, value narrative, and risk management.

The role centers on Retail Media with support for Paid Search and Paid Social. You’ll lead quarterly business reviews, translate strategy into execution, and drive retention and

Qualifications

• Passion and dedication
• Desire to be the best
• Ability to work independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track-record of problem-solving
• Results oriented
• Ability to thrive in a fast paced environment with tight deadlines

Responsibilities

• Own the customer journey end-to-end for your book, business strategy, executive relationships, and risk, leading as the strategic advisor who sets the agenda and drives the account forward rather than reacting to the next event.
• Maintain commercial understanding of every account to drive adoption, engagement, and seed opportunities for Growth.
• Own the living success plan translating account goals into milestones with quarterly reviews.
• Lead Quarterly Business Reviews and quantify impact with real numbers and outcomes.
• Coordinate with Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives.
• Adopt AI tools to accelerate research, prep, and documentation while applying prudent judgment.

Skills

Interpersonal communication

Problem-solving

Results oriented

Team collaboration

Adaptability

Education

B.A. or B.S.

MBA preferred

Amazon Ads certification

Google Ads certification

Meta certification

Tools

Skai platform

Job description

Skai Brasil is seeking a strategic Client Success Director to own and grow relationships with our largest advertisers and agencies in a hybrid New York setting. You’ll serve as the senior partner to executive stakeholders, owning the customer journey end to end: business strategy, value narrative, and risk management.

The role centers on Retail Media with support for Paid Search and Paid Social. You’ll lead quarterly business reviews, translate strategy into execution, and drive retention and