Client Success Director, CG&R Advertiser

Skai; New York (NY); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Dynamic company culture

Bonus compensation opportunities

Job summary

A leading digital marketing firm is seeking an Account Leader to manage relationships with major clients. The role demands a track record in account management and performance marketing, focusing on maintaining and growing advertiser engagements. Ideal candidates should possess strong communication skills and have 5+ years in enterprise client services. This hybrid position offers a salary of $100,000 to $110,000, alongside opportunities for additional bonuses and a dynamic work environment.

Qualifications

• 5+ years of experience in enterprise client services or account management.
• Proven ability to manage and grow strategic advertiser relationships.
• Strong understanding of performance marketing in e-commerce and social.

Responsibilities

• Serve as the main point of contact for advertiser clients.
• Develop trusted advisor relationships with key stakeholders.
• Oversee account strategy and performance with a focus on Retail Media.

Skills

Strong interpersonal communication skills

Problem-solving

Results-oriented mindset

Ability to thrive in fast-paced environments

Education

B.A. or B.S.; MBA preferred

Tools

Skai or comparable performance marketing platforms

Job description

Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!

Possible locations:

New York City, Chicago, Seattle, San Francisco, Los Angeles, North Carolina

Overview

We are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Advertisers. You will serve as a trusted partner to senior client stakeholders, driving long‑term value, retention, and growth across the Skai platform with our largest advertisers. In this role you will lead a team of Client Success Managers, oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social.

Duties and Responsibilities

• Operate as the main point of contact for all matters specific to your aligned Advertiser clients
• Develop a trusted advisor relationship with key stakeholders and Advertiser client executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Partner closely with product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
• Collaborate & partner with Sales Account Executives
• Lead on Quarterly Business Reviews & Partnership Overviews
• Advise on publisher & vertical best practices to ensure advertisers are maximizing results for their clients
• Directly manage the Client Success Manager team, building capability and ensuring client goals are exceeded
• Act as an escalation point for technical issues, looking for cross‑product conflicts and overseeing proactive problem‑solving to ensure issues are handled promptly

Requirements

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills – in writing and verbally
• Proven track‑record of problem‑solving
• Results‑oriented
• Ability to thrive in a fast‑paced environment with tight deadlines

Position Requirements

• B.A. or B.S.; MBA preferred
• 5+ years of experience in enterprise client services, account management, and/or client‑facing technical project management
• Proven record of managing and growing strategic advertiser or agency relationships
• Strong understanding of performance marketing across e‑commerce, search and social, with hands‑on experience implementing and managing digital campaigns
• Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C‑suite, with strong listening and storytelling skills
• Demonstrated success delivering client‑focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements
• Influencing stakeholders to unlock new opportunities and enable same‑store growth
• Proven ability to manage multiple projects at a time while paying strong attention to detail
• Experience with Skai or comparable performance marketing platforms preferred
• Willingness to travel 10–20%
• Amazon, Google, and/or Meta certifications a plus

The salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on applicant experience, skills, and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation; details will be provided during the recruitment process.

We are hybrid for the long term – with a great home/office work mix, passionate and diverse team members, and a vibrant company culture.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. We encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants With Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.