Strategic Client Success Director

Skai

Chicago (IL)

Hybrid

USD 100,000 - 110,000

Full time

3 days ago

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Job summary

Skai is seeking a strategic Client Success Director to own and grow relationships with our largest advertisers and agencies, focusing on Retail Media while supporting Paid Search and Paid Social. You will drive executive-level engagement, value realization, and risk management across the customer journey.

In this hybrid role, you will partner with cross-functional teams to translate strategy into execution, drive retention, and grow revenue through strong value storytelling.

Qualifications

Experience managing enterprise client relationships.
Strong communication and storytelling skills across executive audiences.
Comfort using AI tools to accelerate research, prep, and documentation.

Responsibilities

Own the customer journey end-to-end for your book, including business strategy, executive relationships, and risk management.
Maintain commercial understanding of every account to drive adoption, engagement, and growth.
Lead Quarterly Business Reviews with measurable impact, including revenue and risk metrics.
Maintain a multi-threaded relationship map anchored by an executive sponsor to ensure alignment.
Collaborate with Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives.

Skills

Executive relationship management

Strategic account management

Digital marketing knowledge

CRM management

Communication skills

Problem-solving

Education

B.A. or B.S.; MBA preferred

Job description

In this hybrid role, you will partner with cross-functional teams to translate strategy into execution, drive retention, and grow revenue through strong value storytelling.

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