Chief Growth & Customer Success Leader (Hybrid)

Behaviorally; Chicago (IL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Annual performance-based incentives

Unlimited paid time off

Job summary

Behaviorally in Chicago seeks a senior leader to drive growth for global brands, building executive relationships and expanding a multi-million-dollar client portfolio across Quant, Qual, and AI-enabled insights.

You will mentor teams, forecast revenue, and shape strategic direction while driving KPIs and industry leadership in shopper and packaging insights. Hybrid work with in-office days offers incentives and career growth.

Qualifications

• 9+ years of market research experience with revenue impact.
• Strong leadership with mentoring and team development.
• Commercial mindset delivering growth across research methods and solutions.
• Excellent communication, storytelling, and relationship-building abilities.
• Strategic thinker with comfort in fast-paced environments.

Responsibilities

• Build and expand executive-level relationships with senior decision makers at top global brands.
• Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
• Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (Quant, Qual, AI-enabled).
• Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
• Mentor and manage teams to deliver best-in-class behavioral insights across multiple solutions.
• Contribute to corporate KPIs and guide Behaviorally’s long-term direction.
• Build an industry presence as a recognized voice in shopper and packaging insights.

Skills

Market research

Leadership

Commercial mindset

Communication

Strategic thinking

Job description

Behaviorally in Chicago seeks a senior leader to drive growth for global brands, building executive relationships and expanding a multi-million-dollar client portfolio across Quant, Qual, and AI-enabled insights.

You will mentor teams, forecast revenue, and shape strategic direction while driving KPIs and industry leadership in shopper and packaging insights. Hybrid work with in-office days offers incentives and career growth.