Strategic Client Success Director – Health Plans

MD Live by Evernorth; Missouri; Hybride; USD 110 000 - 180 000; Plein temps

Résumé du poste

MD Live by Evernorth is seeking a Client Success Executive to serve as the strategic relationship owner for major health plan, employer, TPA, and broker clients. You will drive client health, executive engagement, retention, and growth while shaping multi-year account strategies and value realization.

You will lead quarterly business reviews, coordinate with cross-functional teams, and translate data into strategic insights for executive stakeholders. Up to 20% travel may be required.

Qualifications

• Bachelor’s degree required.

Responsabilités

• Serve as the primary strategic relationship owner for assigned clients.
• Develop and execute strategic account plans focused on client health, retention, growth, and long-term partnership objectives.
• Build trusted relationships with senior client stakeholders and identify decision-makers to strengthen MDLIVE’s position.
• Own the client health narrative and proactively identify risks across relationships, performance, and renewals.
• Lead renewal and revenue-retention strategy in collaboration with internal teams.

Connaissances

Executive presence

Healthcare knowledge

Strategic thinking

Communication

Team leadership

Sales acumen

Formation

Bachelor’s degree

Outils

Salesforce

CRM tools

Description du poste

MD Live by Evernorth is seeking a Client Success Executive to serve as the strategic relationship owner for major health plan, employer, TPA, and broker clients. You will drive client health, executive engagement, retention, and growth while shaping multi-year account strategies and value realization.

You will lead quarterly business reviews, coordinate with cross-functional teams, and translate data into strategic insights for executive stakeholders. Up to 20% travel may be required.