Strategic Client Success Lead — Remote Enterprise Accounts

Leap Health, Inc.; Seattle (WA); On-site; USD 130,000 - 170,000; Full time

Job summary

Leap Health, Inc. is seeking a Strategic Client Success Manager. You will own end-to-end client lifecycle for employers and partners, driving adoption, renewals, and long-term retention.

You’ll develop strategic account plans aligned to healthcare cost-containment and client outcomes, while serving as the primary advisor to HR, Benefits leaders, TPAs, and PBMs. In this role, you’ll lead data-driven reviews, translate performance metrics into executive recommendations, and collaborate

Qualifications

• 5–7+ years in healthcare, benefits, or employer-focused client success.
• Experience managing employer accounts and working with HR/Benefits leadership and TPAs.
• Proven revenue retention and high client satisfaction.
• Strong executive presence with data-driven storytelling.
• Willingness to travel up to 30%.

Responsibilities

• Own end-to-end client lifecycle for assigned accounts, including implementation, adoption, performance management, renewals, and retention.
• Develop account plans aligned to client healthcare and cost-containment goals.
• Serve as primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs.
• Lead business reviews, translate data into insights, and advise executive stakeholders.

Skills

Healthcare experience

Account management

Executive communication

Data-driven

Client success

Strategic thinking

Job description

Leap Health, Inc. is seeking a Strategic Client Success Manager. You will own end-to-end client lifecycle for employers and partners, driving adoption, renewals, and long-term retention.

You’ll develop strategic account plans aligned to healthcare cost-containment and client outcomes, while serving as the primary advisor to HR, Benefits leaders, TPAs, and PBMs. In this role, you’ll lead data-driven reviews, translate performance metrics into executive recommendations, and collaborate