Strategic Client Growth Leader (Remote)

Twin Health; United States; Remote; USD 130,000 - 145,000; Full time

Benefits offered by this job

Remote work environment

Equity participation

Unlimited vacation

Parental leave

Health insurance

Job summary

Twin Health is seeking a Senior Manager, Client Growth & Success to oversee a portfolio of employer clients connected through strategic health plan partnerships. You will drive engagement, satisfaction, and growth across your book, reporting to the AVP of Client Success - Health Plans.

The role combines strategic thinking with hands-on execution, requiring organization, relationship-building, and the ability to coordinate multiple internal and external stakeholders in a fast-paced environment.

Qualifications

• 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role.
• Experience managing employer clients or employer relationships via health plan, benefits consultant, or channel partnership.
• Strong understanding of employer benefits and/or health plan environments.
• Proven ability to navigate multi-stakeholder environments, build trusted relationships, and drive client engagement, retention, and growth.
• Exceptional communication, presentation, and storytelling skills with credibility with client stakeholders.
• Strong analytical and problem-solving abilities to translate data into actionable recommendations.

Responsibilities

• Build and maintain trusted, strategic relationships with employer clients and key stakeholders.
• Develop deep expertise in Twin Health programs, clinical operations, implementation processes, member marketing strategies, and health plan delivery model to advise clients.
• Navigate complex employer and health plan environments to drive client success within a strategic health plan partnership.
• Use program, engagement, and outcomes data to provide consultative recommendations that improve performance and client satisfaction.
• Prepare and deliver client reporting, performance discussions, and business reviews tailored to each client’s objectives.
• Proactively monitor client health, identifying and mitigating risks to satisfaction, engagement, performance, and retention.
• Develop and execute strategies to maximize program awareness, adoption, and member engagement across portfolios.
• Partner with marketing to develop promotional strategies; support events to drive engagement.
• Own renewal lifecycle and identify opportunities for growth.
• Lead cross-functional collaboration to resolve escalations and align with broader partnership objectives.
• Travel up to 25% as needed.

Skills

Client success

Account management

Benefits consulting

Healthcare

Communication

Travel flexibility

Tools

Salesforce

Client reporting tools

Job description

Twin Health is seeking a Senior Manager, Client Growth & Success to oversee a portfolio of employer clients connected through strategic health plan partnerships. You will drive engagement, satisfaction, and growth across your book, reporting to the AVP of Client Success - Health Plans.

The role combines strategic thinking with hands-on execution, requiring organization, relationship-building, and the ability to coordinate multiple internal and external stakeholders in a fast-paced environment.