Remote Senior Manager, Client Growth & Success

Twin Health; Northern (KY); Hybrid; USD 130,000 - 145,000; Full time

Benefits offered by this job

Remote work

Equity participation

Unlimited vacation

Paid parental leave

Employer-sponsored healthcare

401k retirement plan

Job summary

Twin Health is seeking a Senior Manager, Client Growth & Success to own the ongoing success of employer clients accessing Twin Health through strategic health plan partnerships. You’ll report to the AVP of Client Success - Health Plans and manage a portfolio of 5–10 strategic employer clients, driving engagement, performance, retention, and growth.

The ideal candidate is a strategic thinker and hands-on operator, experienced in client success in healthcare or digital health, with strong

Qualifications

• 6+ years of experience in client success, account management, benefits consulting, or a similar role.
• Experience managing employer clients via health plan or benefits channel.
• Strong understanding of employer benefits and health plan environments.

Responsibilities

• Deliver Exceptional Client Value by building trusted, strategic relationships with employer clients and stakeholders.
• Develop deep program and operations expertise to advise clients effectively.
• Navigate complex environments to drive client success and renewal in a health plan partnership.
• Use data to provide recommendations that improve performance and satisfaction.
• Prepare client reporting and business reviews tailored to objectives.
• Monitor client health and mitigate risks to retention and engagement.
• Drive Adoption & Engagement across your portfolio with strategic campaigns.
• Grow Revenue & Renewals by owning renewals and identifying upsell opportunities.
• Lead cross-functional collaboration across internal teams to resolve issues and drive outcomes.

Skills

Client success

Account management

Healthcare knowledge

Stakeholder management

Analytical skills

Salesforce

Tools

Salesforce

Job description

Twin Health is seeking a Senior Manager, Client Growth & Success to own the ongoing success of employer clients accessing Twin Health through strategic health plan partnerships. You’ll report to the AVP of Client Success - Health Plans and manage a portfolio of 5–10 strategic employer clients, driving engagement, performance, retention, and growth.

The ideal candidate is a strategic thinker and hands-on operator, experienced in client success in healthcare or digital health, with strong