Strategic Client Success & Delivery Manager

IBM; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

IBM is seeking a Client Service Manager in the United States with strong IT service management and client relationship skills. You will be the primary interface for client operations, ensuring delivery aligns with contracts and SLAs across supported services.

Responsibilities include guiding service delivery, tracking obligations, and coordinating with IBM teams to enhance service quality and client satisfaction. A proactive communicator with a focus on operational excellence is essential.

Qualifications

• Experience with IT service management principles, SLAs, and SoW management.
• Proven ability to build and maintain client relationships and resolve issues.
• Knowledge of service delivery processes including implementation, maintenance, and reporting.
• Understanding of contract management, tracking deliverables and client operations.
• Familiarity with coordinating resources and developing action plans to improve service quality.

Responsibilities

• Provide clients with total account system support and act as the single interface for readiness and execution of operations.
• Establish, maintain, and improve client relationships through regular communication and issue resolution.
• Oversee the delivery of contracted services and ensure service levels are met.
• Track and report contract deliverables including maintenance operations and client maintenance operations.
• Develop and implement action plans to improve service quality and client satisfaction.

Skills

IT service management

Client relationships

Service delivery

Contract management

Project management

Job description

IBM is seeking a Client Service Manager in the United States with strong IT service management and client relationship skills. You will be the primary interface for client operations, ensuring delivery aligns with contracts and SLAs across supported services.

Responsibilities include guiding service delivery, tracking obligations, and coordinating with IBM teams to enhance service quality and client satisfaction. A proactive communicator with a focus on operational excellence is essential.