Junior Client Success Manager

International Business Machines Corporation; Austin (TX); Hybrid; USD 58,000 - 88,000; Full time

Job summary

IBM in Austin is seeking an Entry Level Client Service Manager within TLS to blend product development and project execution for next-generation technology services.

You will work cross-functionally to define offerings, analyze market opportunities, manage projects to meet contractual, financial, and quality standards, and contribute to continuous improvement in delivery models and client experience.

Qualifications

• Pursuing or recently completed a degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Interest in product or offering management, digital transformation, or enterprise IT services
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional, global teams
• Familiarity with cloud, AI, or infrastructure technologies is a plus
• Ability to drive relentless towards a business target
• Must be a self-starter with excellent ability to work independently

Responsibilities

• Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments
• Conduct market and competitive analyses to identify client needs and growth opportunities
• Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions
• Develop offering documentation, value narratives, and internal enablement materials
• Track key performance metrics to assess offering adoption, profitability, and client satisfaction
• Oversee the successful execution of contractual deliverables for assigned clients
• Contribute to continuous improvement initiatives in delivery models, automation, and client experience

Job description

IBM in Austin is seeking an Entry Level Client Service Manager within TLS to blend product development and project execution for next-generation technology services.

You will work cross-functionally to define offerings, analyze market opportunities, manage projects to meet contractual, financial, and quality standards, and contribute to continuous improvement in delivery models and client experience.