Client Service Manager ELH - Austin 2027

IBM; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

IBM seeks an Entry-Level Product or Client Manager to join its Technology Lifecycle Services team in Austin. You will blend product development with project execution, shaping next-gen service offerings and ensuring successful delivery for clients.

You will collaborate with product management, engineering, sales, and service delivery to define scope, pricing, and value propositions, while tracking KPIs for profitability and client satisfaction.

Qualifications

• Pursuing or recently completed a degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Interest in product or offering management, digital transformation, or enterprise IT services
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional, global teams
• Familiarity with cloud, AI, or infrastructure technologies is a plus
• Ability to drive relentlessly towards a business target
• Must be a self-starter with excellent ability to work independently

Responsibilities

• Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments.
• Conduct market and competitive analyses to identify client needs and growth opportunities.
• Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions.
• Develop offering documentation, value narratives, and internal enablement materials.
• Track key performance metrics to assess offering adoption, profitability, and client satisfaction.
• Oversee the successful execution of contractual deliverables for assigned clients and ensure quality and financial objectives.
• Contribute to continuous improvement initiatives in delivery models, automation, and client experience

Skills

Analytical thinking

Problem solving

Communication

Cross-functional teamwork

Self-starter

Independent work

Cloud tech

AI awareness

Degree candidate

Education

Business/CS/Engineering/IS degree

Job description

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

Your Role And Responsibilities

We’re seeking a motivated, analytical, and organized individual to join our Technology Lifecycle Services (TLS) team as an Entry-Level Product or Client Manager. These roles combine product development and project execution responsibilities, offering a unique opportunity to shape next-generation service offerings while ensuring successful delivery for our clients.

You’ll work cross-functionally with product management, engineering, solution design, sales, marketing, and service delivery teams to define offerings, analyze market opportunities, and manage projects that meet contractual, financial, and quality standards. This position is ideal for individuals passionate about both the lifecycle of technology services—from concept to launch to client success—and the operational excellence required to deliver them.

Key Responsibilities

• Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments.
• Conduct market and competitive analyses to identify client needs and growth opportunities.
• Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions.
• Develop offering documentation, value narratives, and internal enablement materials.
• Track key performance metrics to assess offering adoption, profitability, and client satisfaction.
• Oversee the successful execution of contractual deliverables for assigned clients. And ensure all services and solutions meet agreed quality standards and financial objectives.
• Contribute to continuous improvement initiatives in delivery models, automation, and client experience.

Required Technical And Professional Expertise

Required Skills & Qualifications

• Pursuing or recently completed a degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical and problem‑solving skills with attention to detail
• Interest in product or offering management, digital transformation, or enterprise IT services
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross‑functional, global teams
• Familiarity with cloud, AI, or infrastructure technologies is a plus
• Ability to drive relentless towards a business target
• Must be a self‑starter with excellent ability to work independently

Preferred technical and professional experience

• Experience with product lifecycle management, project management discipline, agile development, or service design
• Knowledge of financial modeling, business case development, or pricing strategy
• Exposure to enterprise clients or managed services environments
• Demonstrated curiosity and adaptability in learning new technologies