Strategic Client Solutions Analyst

MarketSource; Alpharetta (GA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

MarketSource is seeking a client support professional to assist management and departments in delivering solutions for client programs in a hybrid role based in Alpharetta, GA.

You will interface with prospective clients to translate requirements into actionable solutions, support sales strategies, and maintain high-quality customer service and project documentation to ensure timely delivery.

Qualifications

• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required.
• Minimum one year business administration and/or project coordination preferred.
• In office workdays are required; there will be day(s) designated for working remotely based on schedule assigned.

Responsibilities

• Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
• Enable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation process
• Provide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systems
• Assist in the design and specification for client applications by being the interface between the client and technical personnel
• Accompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
• Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
• Prepare reports, material and documentation as requested
• Update project plan as necessaryProvide project lead with status reports detailing status and timelines
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.

Skills

Microsoft Office

Education

Associate degree or equivalent

Job description

MarketSource is seeking a client support professional to assist management and departments in delivering solutions for client programs in a hybrid role based in Alpharetta, GA.

You will interface with prospective clients to translate requirements into actionable solutions, support sales strategies, and maintain high-quality customer service and project documentation to ensure timely delivery.