Client Operations Lead

MarketSource; United States; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D

Disability insurance

Health Savings Account & DCFSA

Transit benefits

Employee Assistance Program

Paid Time Off

Job summary

MarketSource is a sales acceleration company delivering managed sales and customer experience solutions for top brands. This role focuses on driving profitability, maintaining client relationships, and ensuring service levels align with contractual and budget requirements.

You will supervise staff, implement process improvements, and collaborate with internal teams to optimize outcomes. The position requires a Bachelor’s degree and at least 1 year of supervisory experience, with

Qualifications

• Must be proficient with Microsoft Office suite.
• Strong analytical and decision-making skills.
• Excellent written, oral, and virtual communication skills.
• Excellent collaboration, team building and facilitation/training skills.

Responsibilities

• Establish an excellent working relationship with the client and continuously improve service levels.
• Serve as a client advocate ensuring quality and delivery, resolving issues in a timely manner.
• Oversee staff performance to balance productivity and service goals.
• Devise performance improvements, track results, and update training as needed.
• Provide consultative advice on program functions and integration options.

Skills

Microsoft Office

Analytical skills

Communication skills

Team collaboration

Prioritization

Problem solving

Deadline-driven

Education

Bachelor’s degree in business administration or related field

Tools

Korn Ferry/Miller Heiman

Job description

MarketSource is a sales acceleration company delivering managed sales and customer experience solutions for top brands. This role focuses on driving profitability, maintaining client relationships, and ensuring service levels align with contractual and budget requirements.

You will supervise staff, implement process improvements, and collaborate with internal teams to optimize outcomes. The position requires a Bachelor’s degree and at least 1 year of supervisory experience, with