System Analyst

MarketSource, Inc. Careers; Appleton (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

MarketSource is seeking a skilled client support specialist to help business development by understanding client requirements and guiding sales strategies. You will interface with prospective clients to assess program needs and ensure seamless transition of applications into the standard implementation process.

Requirements include an associate degree and at least three years of technical client support experience; one year of project coordination preferred.

Qualifications

• Associate's degree in business, communications, computer science, MIS or related field required or equivalent work experience.
• Minimum three years progressively responsible experience in business providing technical client support required.
• Minimum one year business administration and/or project coordination preferred.

Responsibilities

• Provide support to business development by aligning client requirements and sales strategies.
• Interface with prospective clients to understand program requirements functionally.
• Ensure smooth transition of applications into standard implementation processes.
• Support Business Development with sales strategies to win new business.
• Assist in designing client applications as liaison between client and technical teams.
• Accompany sales staff on prospect visits to demonstrate systems as needed.
• Maintain project plans and provide status updates.

Skills

Microsoft Office

Salesforce.com

Internet research

Web-based presentations

Education

Associate's degree in business, communications, computer science, MIS, or related field

Tools

Salesforce.com

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

Responsible for providing support services to clients, management, and departmental contacts; assist in identifying new business opportunities, product lines, and architect business solutions; assure functional and technical solutions are delivered to meet business and technical requirements

Essential Job Functions

• Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
• Enable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation process
• Provide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systems
• Assist in the design and specification for client applications by being the interface between the client and technical personnel
• Accompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
• Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
• Prepare reports, material and documentation as requested
• Update project plan as necessary
• Provide project lead with status reports detailing status and timelines
• Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills

Job Requirements

• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required.
• Minimum one year business administration and/or project coordination preferred.
• In office workdays are required; there will be day(s) designated for working remotely based on schedule assigned.