Hybrid SaaS Client Support Specialist

Ministry Brands; Alpharetta (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Robust healthcare options

Flexible paid time off

401(k) matching

Paid parental leave

Mental health support

Professional development reimbursement

Nectar recognition program

Job summary

Ministry Brands is seeking a Client Support Specialist to join our hybrid team in Milton/Alpharetta. You will help customers of our SaaS platforms, handling tickets, emails, live chat and calls with professionalism and clarity.

You will stay current on product releases, act as a subject matter expert, and collaborate with leadership on process improvements while delivering excellent service.

Qualifications

• 3+ months of related experience in customer service, support, or other customer-facing roles.
• Demonstrated ability to learn and understand ticketing software applications.
• Translate end-user to technical resource jargon and vice-versa.
• Be proficient with Office 365, including Word, Excel, PowerPoint, Outlook and Teams.
• Organize work using online scheduling software and Microsoft products.

Responsibilities

• Provide user support to improve the experience of customers and end-users of their product.
• Respond to customer inquiries via ticket system, emails, live chat, and phone.
• Identify and replicate errors and defects to ensure resolution.
• Document and escalate technical issues and product data concerns for research.
• Create and review tickets for proper routing and submit up-sell leads.
• Maintain professionalism and build positive rapport with internal and external sources.
• Update customer information in the CRM during each call.
• Stay updated on product knowledge and company policies with leadership.

Skills

Customer service

Communication skills

Time management

Organization

Multitasking

Education

High school diploma

Tools

Office 365

Microsoft Word

Excel

PowerPoint

Outlook

Teams

Job description

Ministry Brands is seeking a Client Support Specialist to join our hybrid team in Milton/Alpharetta. You will help customers of our SaaS platforms, handling tickets, emails, live chat and calls with professionalism and clarity.

You will stay current on product releases, act as a subject matter expert, and collaborate with leadership on process improvements while delivering excellent service.