System Analyst

Jobtailor; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Alpharetta, GA is seeking a skilled Client Support & Business Development Specialist to interface with clients and internal teams, translating requirements into actionable implementations.

You will support sales strategies, coordinate projects, and ensure quality customer service while maintaining accurate documentation. This role requires strong communication, problem solving, and collaboration across departments.

Qualifications

• Associate's degree or equivalent work experience in business, communications, MIS, or related field.
• Minimum three years progressively responsible experience in business providing technical client support.
• Experience in coordinating projects and supporting sales strategies.

Responsibilities

• Provide support services to clients, management, and department contacts.
• Support business development by enabling client requirements, negotiating strategies, and evaluating program requirements.
• Interface with prospective clients to understand program requirements from a functional perspective.
• Enable client requirements and understand application functionality for smooth transition into implementation.
• Assist in developing and implementing sales and negotiation strategies for MarketSource systems.
• Assist in designing and specifying client applications as the interface between clients and technical personnel.
• Accompany sales staff on prospect site or field visits, presentations, demonstrations, and prospect questions.
• Participate in departmental projects and ensure established timelines are met.
• Prepare reports, materials, and documentation.
• Update project plans and provide status reports detailing status and timelines.
• Oversee quality resolution of problems and respond urgently to escalated issues.
• Escalate situations outside the employee's control to a supervisor.
• Ensure quality customer service and accurate documentation of customer issues.
• Analyze recurring problems, provide feedback to management and departments, and recommend improvements.
• Create, administer, and continuously update issue-resolution procedures.
• Maintain professional relationships with internal and external customers, team members, and department contacts.

Skills

Client Support Services

Business Development

Sales Strategies Implementation

Project Coordination

Microsoft Office Proficiency

SalesForce.com

Communication Skills

Team Collaboration

Education

Associate's Degree in Business

Associate's Degree in Communications

Associate's Degree in Computer Science

Associate's Degree in MIS

Tools

SalesForce.com

Microsoft Office

Internet Research

Web Based Presentation Skills

Project Planning

Documentation Preparation

Data Analysis

Client Application Design

Job description

• Provide support services to clients, management, and departmental contacts
• Support business development by enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand program requirements from a functional perspective
• Enable client requirements and understand application functionality for smooth transition into implementation
• Support development and implementation of sales and negotiation strategies related to MarketSource systems
• Assist in designing and specifying client applications as the interface between clients and technical personnel
• Accompany sales staff on prospect site or field visits, presentations, demonstrations, and prospect questions
• Participate in departmental projects and ensure established timelines are met
• Prepare reports, materials, and documentation
• Update project plans and provide status reports detailing status and timelines
• Oversee quality resolution of problems and respond urgently to escalated issues
• Escalate situations outside the employee's control to a supervisor
• Ensure quality customer service and accurate documentation of customer issues
• Analyze recurring problems, provide feedback to management and departments, and recommend improvements
• Create, administer, and continuously update issue-resolution procedures
• Maintain professional relationships with internal and external customers, team members, and department contacts

Requirements

• Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills
• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required
• Minimum one year business administration and/or project coordination preferred

Core Competencies

Demonstrates proficiency in client support services, business development, and project coordination, with a strong focus on implementing sales strategies and ensuring quality customer service. Capable of analyzing client requirements and facilitating effective communication between clients and technical teams.

Highest-signal resume keywords

• Client Support Services
• Business Development
• Sales Strategies Implementation
• Project Coordination
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Technical Client Support
• SalesForce.com
• Internet Research
• Web Based Presentation Skills
• Project Planning
• Issue-Resolution Procedures
• Documentation Preparation
• Quality Problem Resolution
• Data Analysis
• Client Application Design

Soft Skills

• Professional Relationship Management
• Communication Skills
• Team Collaboration
• Problem Solving
• Customer Service Orientation

Certifications & Qualifications

• Associate's Degree in Business
• Associate's Degree in Communications
• Associate's Degree in Computer Science
• Associate's Degree in MIS

Industry Keywords

• Business Administration
• Project Coordination
• Sales Strategies
• Client Requirements
• MarketSource Systems