Strategic Client Services Manager – Habitational

Gallagher; Ridgeland (MS); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) and Roth options

Paid parental leave

Tax-advantaged accounts (HSA, FSA)

Job summary

Gallagher is seeking a Senior Client Service Manager for its Commercial Habitational team. You will lead strategies for complex client renewals, oversee data accuracy, and drive additional services while mentoring the team.

This role emphasizes cross‑functional collaboration with carriers and leadership to deliver innovative insurance solutions and exceptional service. The position focuses on building lasting client relationships, guiding risk-management conversations, and shaping strategy

Qualifications

• Bachelor’s degree with 5+ years of client service and/or claims management experience.
• OR – High School degree/GED with 10+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Lead renewal process and strategy for complex accounts with client information and needs analysis.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines.
• Build and maintain relationships with clients and carrier partners through timely responses and excellent service.
• Provide strategic guidance to team addressing client risk-management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks and providing feedback for development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor’s degree

High School/GED

Tools

Microsoft Office

Job description

Gallagher is seeking a Senior Client Service Manager for its Commercial Habitational team. You will lead strategies for complex client renewals, oversee data accuracy, and drive additional services while mentoring the team.

This role emphasizes cross‑functional collaboration with carriers and leadership to deliver innovative insurance solutions and exceptional service. The position focuses on building lasting client relationships, guiding risk-management conversations, and shaping strategy