Strategic Client Services Manager

Archway Marketing; South Bend (IN); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Life, AD&D, disability insurance

Generous PTO

Recognition programs

401(k)

Employee assistance program

Employee discount programs

Job summary

Archway Marketing is seeking a Client Services Manager in Indiana to maintain and grow key client relationships. You will lead the development of account strategies by understanding client business needs and partnering with internal teams to ensure strong execution of day-to-day management.

The role requires 4+ years in major account management or sales, with the ability to engage senior-level contacts, coach staff, and manage multiple tasks in a dynamic environment.

Qualifications

• Bachelor’s or advanced degree (preferably in business) or equivalent work experience.
• Minimum 4 years successful major account management and/or sales experience.
• Ability to develop, maintain, and deepen relationships with senior level client contacts.
• Track record of exceeding relationship management objectives.
• Proven business acumen, judgment, and decision-making skills.
• Ability to coach, mentor and support the personal development of employees.
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment.
• Record of success as a self-starter who can work independently and in a team.

Responsibilities

• Maintain client relationships and develop account strategies to meet client objectives.
• Ensure timely delivery of services and meet client satisfaction metrics.
• Lead weekly client status meetings and manage client health reporting.
• Conduct monthly financial assessments and explain variances to FP&A.
• Ensure all services are billed as per SOW and rate card.
• Identify new opportunities with clients to drive revenue growth.
• Coordinate cross-functional teams and coaching to meet client needs.

Skills

Relationship management

Senior-level client contacts

Account strategy development

Sales experience

Business acumen

Coaching & development

Multitasking

Independent & Team work

Analytical thinking

MS Office

Contract interpretation

Travel up to 20%

Education

Bachelor’s or advanced degree, preferably in business

Job description

Archway Marketing is seeking a Client Services Manager in Indiana to maintain and grow key client relationships. You will lead the development of account strategies by understanding client business needs and partnering with internal teams to ensure strong execution of day-to-day management.

The role requires 4+ years in major account management or sales, with the ability to engage senior-level contacts, coach staff, and manage multiple tasks in a dynamic environment.