Senior Account Manager — Client Success & Solutions

Archimedes; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

PTO 20 days

Parental leave 4 weeks

Holidays 9

401K match 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus

Job summary

Archimedes is seeking a Sr. Account Manager in the United States to support a key client relationship, bridging direct client interaction with internal project management.

You will develop positive client relationships, craft solutions to customer problems, and coordinate with call centers and product teams to meet timelines and scope for client projects. This role offers comprehensive benefits and growth opportunities.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 2 years of relevant experience in pharmacy benefits industry.
• Proven experience successfully managing client relationships.
• Knowledge of specialty medication benefits preferred.
• Expert proficiency with Microsoft Office Suite.

Responsibilities

• Develop positive client relationships.
• Develop effective solutions to customer problems.
• Support call center in resolving member escalations and communication back to the client.
• Work with clients to identify, gather information about scope and timelines for client projects.
• Own operational support for client needs including member letters.
• Participate in requirement gathering and QA for product development activities related to client needs.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned

Skills

Client relationship management

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Archimedes is seeking a Sr. Account Manager in the United States to support a key client relationship, bridging direct client interaction with internal project management.

You will develop positive client relationships, craft solutions to customer problems, and coordinate with call centers and product teams to meet timelines and scope for client projects. This role offers comprehensive benefits and growth opportunities.