Manager, Client Services

Gcg Companies; South Bend (IN); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Life, AD&D, disability insurance

Generous PTO

Recognition programs and service award

401(k)

Employee assistance program (identity盗

Employee discount programs

Job summary

Archway is seeking a Client Services Manager to maintain relationships for existing accounts and lead the development of account strategies by understanding client business and partnering with internal shared services.

This role requires ensuring strong execution, managing weekly client status meetings, driving growth opportunities, coaching staff, and upholding contract/SOW commitments across multiple teams.

Qualifications

• Bachelor's or advanced degree in business or related field.
• Minimum 4 years successful major account management and/or sales experience.
• Ability to develop and deepen relationships with senior client contacts.
• Track record of meeting relationship objectives.
• Strong business acumen and judgement.
• Ability to coach and mentor employees.
• Ability to manage multiple tasks with deadlines.
• Proven self-starter who can work independently and in a team.
• Strategic thinker with analytical aptitude.
• Aptitude for interpreting contracts and legal documents.
• Ability to travel up to 20% or more.

Responsibilities

• Maintain client relationships for existing accounts.
• Lead development of account strategies with internal teams.
• Ensure delivery of services per contract and SOW.
• Manage weekly client status meetings.
• Coordinate actions across departments for client health.
• Perform monthly financial assessments and explain variances.
• Ensure services are billed per SOW and rate card.
• Prepare Business Review content with teams and sales.
• Identify new opportunities to drive revenue growth.
• Coach direct reports and recognize achievements.
• Other duties as assigned.

Skills

Major account management

Sales experience

Relationship development

Analytical aptitude

Coaching

MS Office

Contract interpretation

Travel ability

Education

Bachelor's or advanced degree in business

Tools

MS Office

Job description

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Type: Full-Time

• Health, dental, and vision benefits
• Life, AD&D, short and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k)
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs

The Client Services Manager is responsible for maintaining the client relationship for existing accounts. In this role the Client Services Manager leads the development of account strategies by understanding the client business and partnering with internal shared services. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Responsibilities:

• Overall goals include attainment of the company and client business objectives; consistent and timely delivery of services; client relationship management; achievement of client satisfaction metrics; and development of deep client relationships at multiple levels .
• Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained
• Ensure daily support needs are accounted for in the onboarding process. In addition, kick-off 6-month post go live effectiveness check of rate card & SOW
• Manages weekly client status meetings
• Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting
• Execute monthly financial assessments of each client, provide variance explanation to assigned FP&A
• Ensure all services are billed as defined by the SOW & rate card
• Facilitate Business Review content for clients by engaging Client Services Representative, Operations, Client Support & assigned Sales owner
• Identify new opportunities with clients and communicate effectively with Sales team and Line of Business leaders to drive additional profitable revenue growth
• Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients
• Work with direct report(s) through coaching and development, setting clear expectations, and recognizing and celebrating successes and behaviors
• All other duties as assigned

Qualifications:

• Bachelor's or advanced degree , preferably in business, or equivalent work experience
• Minimum 4 years successful major account management and/or sales experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to coach, mentor and support the personal development of employee(s)
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 20% or as may be required

Archway is growing – grow with us, too.

Archway is an organization that embraces aPeople Firstculture. We hire the best and brightest talent to serve as partners to the most recognized brands in the world. We are looking for talent to join our unstoppable team! Archway is a collaborative environment that offers diverse and challenging opportunities; development and paths to leadership, competitive pay, work-from-home flexibility, and full benefits.

Archway is committed tobuilding a diverse workforce by attracting, developing, and retaining employees. We believe that through having a diverse workforce, we will be employing the best talent and leveraging diverse and unique skills and perspectives.

Qualifications

Education

Required

Bachelors or better in Business Administration or related field.

Experience

Required

4 years:

successful major account management and/or sales experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.