Strategic Client Services Advisor - Benefits

MetLife; Bellevue (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off & holidays

Job summary

MetLife in Bellevue, WA, is hiring for a Client Service Consultant track within Group Benefits. A 4‑month training program precedes deployment to provide administrative and client service to MetLife group insurance customers.

The CSC will support multiple Regional Market clients, collaborating with partners to meet needs and enhance the end‑to‑end experience. A strong emphasis on service excellence is expected.

Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work autonomously, manage multiple tasks, prioritize deadlines, and remain flexible.
• General understanding of U.S. employee benefits industry.

Responsibilities

• Complete required MetLife training programs, including graduation from the Service Academy Program.
• Partner with a mentor to gain knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen competencies in customer service, communication, project management, and problem-solving.
• Support customer accounts by collaborating with internal and external partners to deliver solutions.
• Contribute to operations through audits, planning, reporting, and trend analysis with AI tools.

Skills

Communication skills

Organization

Multitasking

Self-motivation

Tools

Microsoft Office

Job description

MetLife in Bellevue, WA, is hiring for a Client Service Consultant track within Group Benefits. A 4‑month training program precedes deployment to provide administrative and client service to MetLife group insurance customers.

The CSC will support multiple Regional Market clients, collaborating with partners to meet needs and enhance the end‑to‑end experience. A strong emphasis on service excellence is expected.