Group Benefits Client Services Consultant

MetLife; Bellevue (WA); On-site; USD 60,000 - 70,000; Full time

Job summary

MetLife in Bellevue, WA seeks a Client Service Consultant (CSC) trainee transitioning to full role in Group Benefits. The 4-month training combines classroom and on-the-job learning to build expertise in employee benefits, services, and client servicing skills.

As CSC, you will support regional accounts, collaborate with mentors, and leverage AI tools to improve efficiency and service delivery while focusing on a high-quality customer experience.

Qualifications

• 2+ years of experience in the insurance space.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work autonomously and manage multiple tasks.
• General understanding of the U.S. economy and employee benefits industry.
• Proficient with Microsoft Office and AI-enabled tools.
• Self-motivated to learn more about the business.

Responsibilities

• Complete required MetLife training programs, including graduation from the Service Academy Program.
• Partner with a mentor to gain knowledge of MetLife products, services, platforms, and client relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen competencies in customer service, communication, project management, relationship management, and problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions and enhancing the experience.
• Contribute to operations through audits, planning, reporting and trend analysis, using AI tools to improve efficiency.

Skills

Insurance experience

Organizational skills

Interpersonal skills

Communication skills

Autonomous work capability

Microsoft Office

AI tools familiarity

Willingness to learn

Tools

Microsoft Office

AI tools

Job description

MetLife in Bellevue, WA seeks a Client Service Consultant (CSC) trainee transitioning to full role in Group Benefits. The 4-month training combines classroom and on-the-job learning to build expertise in employee benefits, services, and client servicing skills.

As CSC, you will support regional accounts, collaborate with mentors, and leverage AI tools to improve efficiency and service delivery while focusing on a high-quality customer experience.