Strategic Client Services Account Manager, Print & Mail

DS Graphics | Universal Wilde; Canton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

DS Graphics | Universal Wilde is seeking a highly motivated Client Services Account Manager for our Canton, MA facility. The successful candidate will manage B2B accounts, ensuring timely job completion and providing excellent customer service.

Candidates should have 5+ years of experience in the printing/mail industry, with strong organizational skills and the ability to manage multi-faceted projects. Communication skills and proficiency in Microsoft Office are essential.

Responsibilities

• Manage the day to day work flow activities of multiple B2B accounts.
• Work closely with production teams to ensure on time completion of jobs.
• Initiate job tickets/order entry from inception to completion.
• Communicate direct mail, fulfillment, data, and print production schedules.
• Be the key liaison between sales, clients, and internal departments.
• Provide a high level of customer service to external clients via phone and email.

Skills

Multi-tasking

Organizational skills

Time management

Excellent communication (verbal and written)

Project management

Proficiency in Microsoft Office

Education

5+ years of customer service experience in the direct mail or printing industry

Job description

DS Graphics | Universal Wilde is seeking a highly motivated Client Services Account Manager for our Canton, MA facility. The successful candidate will manage B2B accounts, ensuring timely job completion and providing excellent customer service.

Candidates should have 5+ years of experience in the printing/mail industry, with strong organizational skills and the ability to manage multi-faceted projects. Communication skills and proficiency in Microsoft Office are essential.