CSR (71460)

PrintWorkers; Springfield (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

PrintWorkers is seeking an experienced Print Account Manager to build and maintain strong customer relationships, manage multiple print and direct mail projects, and ensure on-time delivery from inquiry through production and delivery.

The role emphasizes serving as the primary contact for assigned accounts, providing timely updates, and coordinating with internal teams to resolve production scheduling issues. A customer-focused, detail-oriented professional will excel.

Qualifications

• Previous experience in print, direct mail, fulfillment, or a related production environment preferred.
• Strong customer service and relationship-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work effectively with customers and multiple internal departments.
• Computer proficiency; experience with ERP or print-management systems is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Develop and maintain strong, professional customer relationships.
• Respond promptly to customer inquiries, including RFQs and RFIs.
• Provide timely updates regarding job status, milestones, lead times, and committed delivery dates.
• Handle customer concerns and escalations professionally and effectively.
• Proactively communicate with customers when an estimated delivery date may not be achievable.
• Monitor jobs throughout the production process to ensure projects remain on schedule.
• Coordinate with internal departments to identify and resolve potential production or scheduling issues.
• Ensure customer-supplied materials and components are available when needed to meet production schedules.

Skills

Project Management

Customer Service

Tools

ERP systems

Job description

Primary Skill: Project Management / Customer Service

Job Description

A growing print, direct mail, and fulfillment company is seeking an experienced Print Account Manager to join their team.

Compensation
$70,000–$80,000 per year + benefits

The Account Manager is responsible for developing and maintaining strong customer relationships while serving as the primary point of contact for assigned accounts. This position plays a key role in delivering a consistent, high-quality customer experience from initial request through production and delivery.

Key Responsibilities

• Serve as the primary point of contact for assigned customers.
• Develop and maintain strong, professional customer relationships.
• Respond promptly to customer inquiries, including RFQs and RFIs.
• Provide timely updates regarding job status, milestones, lead times, and committed delivery dates.
• Handle customer concerns and escalations professionally and effectively.
• Proactively communicate with customers when an estimated delivery date may not be achievable.
• Monitor jobs throughout the production process to ensure projects remain on schedule.
• Coordinate with internal departments to identify and resolve potential production or scheduling issues.
• Ensure customer-supplied materials and components are available when needed to meet production schedules.

Qualifications

• Previous experience in print, direct mail, fulfillment, or a related production environment preferred.
• Strong customer service and relationship-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work effectively with customers and multiple internal departments.
• Computer proficiency; experience with ERP or print-management systems is a plus.