Senior Account Manager — Printing & Mail Solutions

Nhprintmail; New Hampshire; On-site; USD 85,000 - 110,000; Full time

Job summary

New Hampshire Print & Mail, a family-owned Print and Mail Shop, is seeking a Senior Account Manager to join our team in Concord, NH. You will be the primary contact for assigned customers, convert estimates into orders, coordinate pickups and delivery dates, and work with the Production Manager to involve subcontractors as needed.

The ideal candidate has 5–7 years of account management experience, excellent interpersonal and communication skills, and a collaborative, team-based approach to work.

Qualifications

• Bachelor's or Associate's degree or equivalent related work experience.
• 5–7 years of account management experience.
• Detail-oriented and analytical thinking.
• Strong problem-solving ability.
• Proficient in Microsoft Office and Adobe Creative Suite.
• Excellent listening and verbal communication skills.

Responsibilities

• Serve as the primary contact for assigned customers, providing a positive and productive experience with every job.
• Convert sales estimates into orders, and create new estimates where necessary.
• Coordinate pick-ups of client materials and agree with the client on delivery dates to maintain production schedules.
• Work with the Production Manager as needed to involve third-party subcontractors and perform materials purchasing to fulfill customer projects.
• Coordinate with the Production Manager in setting all job schedules to ensure agreement on all due dates.
• Print error-free work orders for processing on the shop floor and obtain signoffs on proofs from customers.
• Lead and resolve issues that arise, and perform quality checks through all work areas.
• Serve as internal liaison for approving job output at all stages in the production process.
• Create draft customer invoices and associated backup for Accounting according to the completed specifications of each job’s estimates.
• Provide complete and secure control over all customer records and company files as necessary.
• Maintain compliance with all company policies and procedures, in particular, HIPAA and SOC II Type 2 audit purposes.
• Attend all meetings relating to the company and the position, and support teammates as needed.
• Serve in a mentoring role for training of new hires.
• Perform the sales role in negotiating and pricing to conclude an estimate accepted by the customer for new business relationships without assigned sales staff.
• Work with the Leadership Team on identifying areas for process improvement and the documentation and implementation of Standard Operating Procedures (SOPs).
• Complete advanced training for industry certification as appropriate (i.e., Mail Design Professional/MDP).
• Assume a leading role in account profitability and ways to improve it.
• Learn a production skill in case of emergency.
• Perform other duties as assigned by the supervisor.

Job description

New Hampshire Print & Mail, a family-owned Print and Mail Shop, is seeking a Senior Account Manager to join our team in Concord, NH. You will be the primary contact for assigned customers, convert estimates into orders, coordinate pickups and delivery dates, and work with the Production Manager to involve subcontractors as needed.

The ideal candidate has 5–7 years of account management experience, excellent interpersonal and communication skills, and a collaborative, team-based approach to work.