Client Services Account Manager

DS Graphics | Universal Wilde; Canton (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

DS Graphics | Universal Wilde is seeking a highly motivated Client Services Account Manager for our Canton, MA facility. The successful candidate will manage B2B accounts, ensuring timely job completion and providing excellent customer service.

Candidates should have 5+ years of experience in the printing/mail industry, with strong organizational skills and the ability to manage multi-faceted projects. Communication skills and proficiency in Microsoft Office are essential.

Responsibilities

• Manage the day to day work flow activities of multiple B2B accounts.
• Work closely with production teams to ensure on time completion of jobs.
• Initiate job tickets/order entry from inception to completion.
• Communicate direct mail, fulfillment, data, and print production schedules.
• Be the key liaison between sales, clients, and internal departments.
• Provide a high level of customer service to external clients via phone and email.

Skills

Multi-tasking

Organizational skills

Time management

Excellent communication (verbal and written)

Project management

Proficiency in Microsoft Office

Education

5+ years of customer service experience in the direct mail or printing industry

Job description

DS Graphics | Universal Wilde is a recognized market leader in the print and communications industry. We employ some of the most talented print professionals in the communications industry and our wide spectrum of services is supported by the most advanced, efficient equipment and technology that the industry has to offer. Our facility is Located in Canton, MA.

We are currently seeking a Client Services Account Manager for our Canton, MA facility who is highly motivated, enthusiastic and dependable to work in a fast paced environment. Must possess prior experience in the printing/mail industry and demonstrate attention to detail and have very strong organizational and communication skills with the ability to plan and manage multi-faceted projects.

Responsibilities

• Manage the day to day work flow activities of multiple B2B accounts.
• Work closely with production teams to ensure on time completion of jobs.
• Initiate job tickets/order entry from inception to completion.
• Communicate direct mail, fulfillment, data, and print production schedules.
• Be the key liaison between sales, clients, and internal departments.
• Provide a high level of customer service to external clients via phone and email.

Skills

• Ability to multi-task and prioritize tasks in an extremely fast paced environment.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to plan and manage multi-faceted projects.
• Proficiency in Microsoft Office.

Education/Experience

• 5+ years of customer service experience in the direct mail or printing industry required