Customer Service Manager

P3 Printing, Packaging & Paper Executive Recruiters; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading visual solutions provider is seeking a Customer Service Supervisor to oversee an account management team. The role involves delivering exceptional client experiences, managing complex print and visual communication projects, and ensuring operational excellence. The ideal candidate should have over 5 years of leadership experience in the commercial print or graphic arts industry, excellent communication skills, and proficiency with related software systems. This position offers a chance to make a significant impact on client satisfaction and project delivery.

Qualifications

• 5+ years of leadership experience within commercial print, packaging, or graphic arts.
• Strong understanding of printing processes, substrates, and materials.
• Proven ability to lead and mentor a team effectively.

Responsibilities

• Lead and manage an account management team to enhance client experiences.
• Oversee projects from quoting to delivery, maintaining quality standards.
• Collaborate with various teams to improve efficiency and resolve issues.

Skills

Team leadership

Excellent communication

Project management

Problem-solving

Tools

MIS systems

ERP systems

CRM systems

Job description

Our client is a leading visual solutions provider and looking for a Customer Service Supervisor to join their growing team.

In this role you will be responsible for leading, mentoring, and managing an account management team to deliver exceptional client experiences, ensure successful execution of complex print and visual communication projects, and support long-term account growth. This role serves as a senior point of contact for key clients and plays a critical role in driving operational excellence, team development, and customer satisfaction.

In this position, you will oversee projects from initial quoting through final delivery, ensuring all work meets quality standards, budget expectations, and delivery timelines. You will collaborate closely with sales, production, design, and logistics teams to streamline workflows, resolve challenges, and improve efficiency across departments.

The ideal candidate brings 5+ years of leadership experience within commercial print, packaging, or the graphic arts industry, with a strong understanding of printing processes, substrates, and materials. Success in this role requires proven team leadership and mentoring skills, excellent communication abilities, proficiency with MIS/ERP and CRM systems.