Strategic Client Relationship Manager, Business Insurance

Evolving Solution Services; Bloomfield Hills (MI); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Employer 401k match

Paid time off

Work from home on Fridays

Job summary

Austin Benefits Group in the United States is seeking a full-time Client Relationship Manager - Business Insurance. You will build and maintain strong client relationships, deliver exceptional service, and oversee the client renewal process from start to finish while coordinating with carriers and internal teams.

This role emphasizes cross-selling to existing clients, managing benefits programs, and expanding knowledge of health care compliance and industry products.

Qualifications

• Must build and maintain strong client relationships.
• Provide superior daily account management and support.
• Lead the client renewal process from start to finish.
• Identify opportunities for cross-selling and revenue growth.
• Foster relationships with clients, vendors, and internal teams.

Responsibilities

• Maintains effective service models to ensure long term client satisfaction and retention
• Provide superior daily account management and support for the clients
• Responsible for the client renewal process from start to finish
• Cross selling to existing clients achieving year over year account revenue growth
• Oversee the seamless transfer of client coverage from client/carrier/administrator/employees
• Identify and resolve claims, billing and administrative issues that arise
• Build and maintain excellent relationships with team mates, clients and vendors
• Maintain the agency management system to ensure data is up to date and accurate
• Expand knowledge in health care compliance
• Expand knowledge in industry and products
• Perform in-person and virtual benefits learning sessions for our clients
• Create customized service plans to address clients’ needs
• Schedule regular meetings and check ins with our clients to ensure they are satisfied
• Participate in events, seminars and other out of office development and networking opportunities
• Assists Analytics and Client Support team as needed
• All other duties as assigned.

Skills

Client relationship management

Account management

Customer service

Cross selling

Communication skills

Tools

Agency management system

Job description

Austin Benefits Group in the United States is seeking a full-time Client Relationship Manager - Business Insurance. You will build and maintain strong client relationships, deliver exceptional service, and oversee the client renewal process from start to finish while coordinating with carriers and internal teams.

This role emphasizes cross-selling to existing clients, managing benefits programs, and expanding knowledge of health care compliance and industry products.