Client Relationship Manager

Austin Benefits Group; Bloomfield Hills (MI); Hybrid; USD 65,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Employer 401k match

Paid time off

Work from home on Fridays

Job summary

Austin Benefits Group in the United States is seeking a full-time Client Relationship Manager - Business Insurance. You will build and maintain strong client relationships, deliver exceptional service, and oversee the client renewal process from start to finish while coordinating with carriers and internal teams.

This role emphasizes cross-selling to existing clients, managing benefits programs, and expanding knowledge of health care compliance and industry products.

Qualifications

• Must build and maintain strong client relationships.
• Provide superior daily account management and support.
• Lead the client renewal process from start to finish.
• Identify opportunities for cross-selling and revenue growth.
• Foster relationships with clients, vendors, and internal teams.

Responsibilities

• Maintains effective service models to ensure long term client satisfaction and retention
• Provide superior daily account management and support for the clients
• Responsible for the client renewal process from start to finish
• Cross selling to existing clients achieving year over year account revenue growth
• Oversee the seamless transfer of client coverage from client/carrier/administrator/employees
• Identify and resolve claims, billing and administrative issues that arise
• Build and maintain excellent relationships with team mates, clients and vendors
• Maintain the agency management system to ensure data is up to date and accurate
• Expand knowledge in health care compliance
• Expand knowledge in industry and products
• Perform in-person and virtual benefits learning sessions for our clients
• Create customized service plans to address clients’ needs
• Schedule regular meetings and check ins with our clients to ensure they are satisfied
• Participate in events, seminars and other out of office development and networking opportunities
• Assists Analytics and Client Support team as needed
• All other duties as assigned.

Skills

Client relationship management

Account management

Customer service

Cross selling

Communication skills

Tools

Agency management system

Job description

Salary Range: $65,000.00 To $125,000.00 Annually

Austin Benefits group is a leading employee benefits firm that provides benefit solutions to both private and publicly traded companies. We provide our clients with a highly responsive team to deliver unmatched service, education and smart benefit solutions.

Austin Benefits is currently looking for a new member to join our team as a full time Client Relationship Manager - Business Insurance.The Client Relationship Manager is responsible for building and maintaining strong relationships by providing the highest level of customer service and support to our clients. The Client Relationship Manager oversees a robust group listing.

ESSENTIAL JOB FUNCTIONS

• Maintains effective service models to ensure long term client satisfaction and retention
• Provide superior daily account management and support for the clients
• Responsible for the client renewal process from start to finish
• Cross selling to existing clients achieving year over year account revenue growth
• Oversee the seamless transfer of client coverage from client/carrier/administrator/employees
• Identify and resolve claims, billing and administrative issues that arise
• Build and maintain excellent relationships with team mates, clients and vendors
• Maintain the agency management system to ensure data is up to date and accurate
• Expand knowledge in health care compliance
• Expand knowledge in industry and products
• Perform in-person and virtual benefits learning sessions for our clients
• Create customized service plans to address clients’ needs
• Schedule regular meetings and check ins with our clients to ensure they are satisfied
• Participate in events, seminars and other out of office development and networking opportunities
• Assists Analytics and Client Support team as needed
• All other duties as assigned.

Why Austin Benefits Group?

Tech-Forward Firm

We’re investing in digital infrastructure and you’ll help shape how it grows.

You’ll work alongside Client Experience, Analytics, and carrier partners.

Grow With Us

This role has room to evolve as our digital capabilities expand.

We believe great people deserve great rewards. Here’s what comes with joining Austin Benefits Group:

A strong base that reflects your experience and the value you bring to the team.

Best-in-class health, dental, and vision coverage with high employer contributions. We don’t just sell great benefits we live them.

An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.

Early dismissal on Fridays during summer months. You’ve earned it.

Work from home every Friday, year-round. We trust you to get the job done.

A generous paid time off policy that lets you actually recharge not just accrue days you never use.

A robust holiday schedule so you can be present for the moments that matter most.

Life’s biggest moments shouldn’t require a negotiation. Dedicated time off for the events that matter most.

We’re proud community advocates. Paid volunteer time off so you can give back to the causes you care about.

Sponsored education, industry seminars, and ongoing training to keep your career moving forward.

Full support for obtaining and retaining your insurance license costs covered, resources provided.