Strategic Client Relationship Manager

ADP; Florham Park (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Day 1 benefits

Volunteer time off

Mentorship opportunities

Diversity & inclusion

Job summary

ADP in Florham Park, NJ, seeks a Relationship Manager II to cultivate strategic client relationships and drive long-term value. You will partner with ADP teams, understand client business needs, and ensure service excellence through proactive engagement and issue resolution.

You will guide initiatives with senior stakeholders, mentor junior managers, and identify new opportunities while upholding ADP's core values. This role offers growth in a client-centric environment.

Qualifications

• At least 5 years in professional services, implementation, client services, sales, HR or payroll/finance environments.
• Preferred license: Property and Casualty Insurance producers license.
• Strong client relationship and interpersonal skills; ability to lead executive conversations.
• Proven ability to manage service recovery and drive client satisfaction.
• Results-oriented, organized, and able to multi-task; deadline-driven.
• Excellent verbal and written communication and platform skills.

Responsibilities

• Develop strong, positive relationships with clients and support initiatives.
• Build partnerships with key client decision makers to enhance trust.
• Ensure offerings meet client expectations and objectives.
• Support client business goals with industry and practitioner knowledge.
• Maximize retention by addressing issues proactively with ADP teams.
• Act as liaison between client and ADP; collaborate with Product, Implementation, Sales and more.
• Conduct proactive calls and periodic field reviews to ensure performance.
• Mentor less experienced Relationship Managers.
• Assist with reporting, evaluations, trend analysis, and education.
• Identify new opportunities and coordinate with Sales.

Skills

Client relationship

Interpersonal skills

Executive-level communication

Service recovery

Multi-tasking

Time management

Verbal & written communication

Industry & product knowledge

Job description

ADP in Florham Park, NJ, seeks a Relationship Manager II to cultivate strategic client relationships and drive long-term value. You will partner with ADP teams, understand client business needs, and ensure service excellence through proactive engagement and issue resolution.

You will guide initiatives with senior stakeholders, mentor junior managers, and identify new opportunities while upholding ADP's core values. This role offers growth in a client-centric environment.