Senior Client Relationship Lead — Key Accounts (Travel‑Ready)

ADP; Free Home (GA); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Retirement savings match

Wellness program

Paid time off

Job summary

ADP is hiring a Relationship Manager - III to develop and maintain ADP relationships with top-tier clients, serving as their advocate and ensuring overall satisfaction. The role involves frequent domestic travel and collaboration with senior client executives across ADP entities.

The position requires travel, can be significant, and the candidate will operate within a hybrid work model, engaging with client teams and internal partners to drive service excellence and client retention.

Qualifications

• Bachelor's Degree preferred in Business, Finance or Accounting or the Equivalent in Education - Experience
• Demonstrated knowledge of ERISA regulations and compliance requirements
• Comprehensive understanding of competitive advantages and disadvantages of ADP Retirement Products
• Experience in managing executive level relationships / partnerships with clients and third parties
• Extensive understanding of Defined Contribution record keeping and plan administration
• Familiarity with mutual funds and basic investment management principles

Responsibilities

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship
• Proactively communicates and monitors service and product issues after the client is sold.
• Execute quarterly comprehensive account reviews with clients and oversee resolution of critical service issues
• Understand client's HR/payroll/outsourcing strategies and identify new service opportunities
• Promote client satisfaction surveys and follow up on results
• Positioned as the Client Advocate within ADP and communicate ADP's World Class Service stance
• Participate in pre-sale presentations and employee education campaigns
• Maintain comprehensive records on service activities and adhere to ADP processes

Education

Bachelor's Degree preferred in Business, Finance or Accounting or the Equivalent in Education - Experience

Job description

ADP is hiring a Relationship Manager - III to develop and maintain ADP relationships with top-tier clients, serving as their advocate and ensuring overall satisfaction. The role involves frequent domestic travel and collaboration with senior client executives across ADP entities.

The position requires travel, can be significant, and the candidate will operate within a hybrid work model, engaging with client teams and internal partners to drive service excellence and client retention.