Strategic Client Relationship Manager

AFLAC, INCORPORATED.; Columbus (GA); Hybrid; USD 80,000 - 115,000; Full time

Job summary

Aflac, Incorporated. is seeking an experienced professional for a Senior Account Management role within the Individual Benefits Operations division.

You will manage client accounts, oversee enrollment and billing processes, and drive renewal strategies while delivering superior service. The role emphasizes cross-functional collaboration, accurate reporting, and proactive problem solving to ensure client satisfaction and contract retention.

Qualifications

• Bachelor’s degree in business administration, management or related field.
• Minimum 6 years of job-related experience as described.
• At least 2 years in client or account management or equivalent experience.

Responsibilities

• Manage client accounts and post-sale service activities to ensure satisfaction.
• Coordinate enrollment, billing, reporting and client communications.
• Lead renewal and re-enrollment strategies to grow premium and happiness.
• Prepare and present service results and adjustments for client reviews.
• Collaborate with internal units to deliver seamless account administration.

Skills

Project management

Client communication

Problem solving

Written & verbal communication

Interpersonal skills

Education

Bachelor's degree in business administration or related field

6+ years of job-related experience

2+ years in client/account management

Tools

Microsoft Office

Windows-based software

Job description

Aflac, Incorporated. is seeking an experienced professional for a Senior Account Management role within the Individual Benefits Operations division.

You will manage client accounts, oversee enrollment and billing processes, and drive renewal strategies while delivering superior service. The role emphasizes cross-functional collaboration, accurate reporting, and proactive problem solving to ensure client satisfaction and contract retention.